Privacy Policy — Feedika

This Privacy Policy explains how QikBuild, s. r. o. ("QikBuild", "we", "us", or "our"), the company that operates Feedika (the "Service"), collects, uses, discloses, and protects personal data when you visit our website, create an account, or use the Feedika widget and dashboard.

We are committed to complying with the EU General Data Protection Regulation ("GDPR") and applicable Slovak data protection law. This document is provided as a general-purpose template and should be reviewed by qualified legal counsel before it is relied upon as your organization's binding privacy policy.

1. Who we are

The data controller responsible for your personal data is:

QikBuild, s. r. o.
Bottova 2A, 811 09 Bratislava – mestská časť Staré Mesto, Slovakia
Contact: [email protected]

References to "Feedika" in this policy refer to the product and brand operated by QikBuild, s. r. o.

2. What personal data we collect

We collect the following categories of personal data:

Account data: name, email address, password (hashed), company name, and role, provided when you register for or use the Service.
Feedback and bug report data: screenshots, screen recordings, annotations, console logs, and technical metadata (such as browser, operating system, viewport size, and device type) generated when an end user submits a report through the Feedika widget.
Usage data: log data, IP address, pages visited, and interactions with our website and dashboard, collected automatically.
Communications: information you provide when you contact our support or sales team.
Cookies and similar technologies: as described in Section 9 below.

3. How and why we use your data

We use personal data for the following purposes:

To create and administer your account and provide the Service;
To enable the collection, triage, and management of bug reports and feedback submitted through the widget;
To send transactional emails, service notifications, and support responses;
To maintain the security, integrity, and performance of the Service;
To improve and develop the Service, including analyzing aggregated usage patterns;
To communicate product updates and, where you have consented, marketing messages; and
To comply with our legal obligations.

4. Legal basis for processing

Under the GDPR, we rely on the following legal bases:

Performance of a contract (Art. 6(1)(b)) — to provide the Service you have signed up for;
Legitimate interests (Art. 6(1)(f)) — to secure our Service, prevent fraud, and improve our product, where these interests are not overridden by your rights;
Consent (Art. 6(1)(a)) — for optional cookies and marketing communications, which you may withdraw at any time; and
Legal obligation (Art. 6(1)(c)) — where processing is required to comply with the law.

5. Data sharing and sub-processors

We do not sell personal data. We may share personal data with trusted third-party service providers who process data on our behalf under appropriate data processing agreements, including:

Cloud infrastructure and database providers (e.g. our hosting and database platform);
Transactional email delivery providers;
Analytics and error-monitoring tools; and
Payment processors, where applicable to billing.

We may also disclose data where required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

6. International data transfers

Where personal data is transferred outside of the European Economic Area (EEA), we ensure an adequate level of protection through mechanisms such as the European Commission's Standard Contractual Clauses, an adequacy decision, or other safeguards recognized under the GDPR.

7. Data retention

We retain personal data for as long as necessary to provide the Service and fulfil the purposes described in this policy, including to comply with our legal, accounting, or reporting obligations. When data is no longer needed, we securely delete or anonymize it.

8. Your rights under the GDPR

If you are located in the EEA, you have the right to:

Access the personal data we hold about you;
Request rectification of inaccurate or incomplete data;
Request erasure of your personal data ("right to be forgotten");
Request restriction of processing;
Request portability of your data to another provider;
Object to processing based on legitimate interests or for direct marketing; and
Withdraw consent at any time, without affecting prior lawful processing.

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with a supervisory authority, including the Slovak Office for Personal Data Protection (Úrad na ochranu osobných údajov Slovenskej republiky), or the data protection authority in your EU member state of residence.

9. Cookies

Our website and the Feedika widget use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. Where required by law, we obtain your consent before setting non-essential cookies. You can control cookies through your browser settings at any time.

10. Children's privacy

The Service is not directed at children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date above. Material changes will be communicated to registered users where appropriate.

12. Contact us

If you have questions about this Privacy Policy or how we handle your personal data, please contact:

QikBuild, s. r. o.
Bottova 2A, 811 09 Bratislava – mestská časť Staré Mesto, Slovakia
Email: [email protected]